Refund Policy

01What this covers

This policy covers money you pay Imperial Networks for supporter perks, packages and other store items (“purchases”). Using the website, applying to join and playing on the server are all free. It sits alongside our Terms of Service.

02How purchases work

• Purchases are digital. They are delivered automatically or by staff after payment — usually within minutes, and always within 72 hours.
• Perks are tied to your Discord and in-game account, so double-check your username before you pay.
• Payments are handled by a third-party payment provider. We never see or store your full card details.

03When we will refund you

• You were charged twice, or the wrong amount.
• Your perk never arrived. If it hasn’t been delivered within 72 hours of payment and we can’t fix it, you get a refund.
• You bought it by mistake and ask within 48 hours, as long as you haven’t claimed or used it.
• The payment wasn’t yours. If someone used your payment method without permission, tell us and we’ll help sort it out.
• We close the server for good within 30 days of your purchase, for anything you haven’t used.

04When we won’t

• The perk has been delivered and used, or you simply changed your mind more than 48 hours after buying.
• You were warned, suspended or banned for breaking the rules. Perks never override the rules and are not refunded because of a punishment.
• The perk was bought for the wrong account or a misspelled username.
• The server was updated, rebalanced, reset or wiped, had downtime, or a FiveM or Discord outage got in the way.
• You lost in-game money, items or progress.
• The purchase is more than 30 days old (other than an unauthorised payment).

05Recurring support

If a perk renews automatically, cancel it with your payment provider before the renewal date to stop the next charge. We don’t refund a period that has already started, unless you were charged twice or by mistake.

06Chargebacks and disputes

Please talk to us first — we’re quick to fix mistakes. If you file a chargeback or dispute without contacting us, we may remove the related perks and restrict your access while it is investigated, and we will provide evidence if the claim turns out to be unfounded.

07How to ask for a refund

Open a ticket in our Discord (discord.gg/imperialau) and tell us:

• your Discord username;
• the transaction ID or receipt;
• the date and amount;
• what went wrong.

We aim to reply within 3 business days. Approved refunds go back to the original payment method through the payment provider, and can take 5–10 business days to show up.

08Your legal rights

This policy doesn’t take away any rights you have under applicable consumer law that can’t be excluded. For example, if something you bought is faulty or isn’t as described, you may be entitled to a remedy.

09Changes to this policy

We may update this policy. Changes apply to purchases made after the “Last updated” date at the top, and we’ll announce big changes in our Discord.

10Contact

Got a question about a purchase? Open a ticket in our Discord (discord.gg/imperialau) and we’ll help.